FAQ & guarantee
Everything people ask before they buy.
If your question is not here, the 15-minute call is free and we do not use it to sell you anything you do not need.
Three findings you can act on, or your money back.
If the report does not give you at least three specific, implementable fixes you were not already aware of, email us within 14 days and we refund the full amount. No forms, no argument. We have issued four refunds in six years.
12 questions
Scope, access, delivery and money.
What do I actually receive?
A PDF report per audit (typically 20–40 pages), a Loom walkthrough recorded by the person who ran it, and a shared fix board where every finding carries an owner, an effort estimate and an impact score. Raw crawl files and data exports come with it.
How long does it take?
Five working days for a single audit or the Growth bundle, seven for the Full stack audit. Rush delivery in 48 hours is $99 extra and can be added at checkout.
What access do you need?
Read-only access to Google Analytics 4, Search Console and Google Ads where the audit needs it. We never ask for a CMS or hosting login, and we never change anything on your live site.
Do you work with my platform?
Yes. Shopify, WooCommerce, WordPress, Webflow, Squarespace, Next.js, Laravel, custom builds — the audit is platform-agnostic, and the fix list is written for whoever maintains your site.
Can you implement the fixes?
If you want us to, yes, and the audit fee is deducted from the implementation quote. There is no obligation: the report is written so any competent developer can act on it without us.
Is this just an automated tool report?
No. Tools generate some of the raw data. A human runs every audit, discards the noise, and writes findings in the order that makes you money. You will not receive a 300-item Lighthouse dump.
What if I already know my site is slow?
Then you are paying for the order of operations, not the diagnosis. The value is knowing which three of the forty possible fixes recover most of the loss, and what each one costs in developer hours.
How is AEO different from SEO?
SEO is about ranking a page in a list of links. AEO is about being quoted inside an AI-generated answer, where there is no list. Different content structure, different markup, different measurement.
Do you offer refunds?
Yes. If the report does not contain at least three specific, implementable fixes you did not already know about, email us within 14 days and we refund in full. No forms, no argument.
Who owns the report?
You do, outright. Share it with your agency, your developer or a buyer doing due diligence. We keep a copy for 12 months so we can re-score you later, then delete it.
Can I buy audits for several sites?
Yes. Prices are per website. For four sites or more, book a call and we will price the batch properly rather than multiplying.
How do I pay?
Card via Stripe at checkout, or bank transfer on invoice for orders over $500. Receipts are automatic and VAT/GST details can be added at checkout.
Still deciding? Ask us on a call.
Fifteen minutes, no pitch deck, and we will say so if you do not need an audit.